Woman working on papers

Is My Idea a Book Idea?

Writing Tips

I am kicking around the idea of writing a book for myself—yes, writing a book with my OWN name on the cover (probably as close as I’ll ever get to seeing my name in lights). I’ve even pledged to a

Woman sitting confidently

5 Ways to Increase Customer Retention

Writing Tips

We all know how important it is to keep our current clients and customers happy. Of course, our  business’ reputation can live or die by customer reviews and referrals. But did you know increasing customer retention by just 5 percent